From the first idea to the flight home.
A small team looks after the whole trip. Here's what happens, step by step: the quote you choose from, how your booking is protected, and My Travel, your trip on your phone.
No fee, one price, and your money protected.
- No fee
- We're paid by commission from the suppliers we book with, so there's nothing extra to pay us. Only a very complex itinerary might need a small planning deposit, and that comes off the price of your booking.
- A quote costs nothing
- Ask all the questions you like and see as many options as you need. Nothing is booked or paid until you've spoken to us and said yes.
- One price for the whole trip
- Flights, hotel and transfers booked together as one package, at one total price. Pay in full, or spread it by direct debit with a low deposit.
- Your money protected
- We're members of ABTA (P8786) and packages with flights are ATOL protected, so the money you pay for a package holiday is financially protected. Your ATOL certificate waits in My Travel.
Seven steps, one team.
The same people from your first message to the flight home.
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Tell us what you have in mind
Use Plan my trip, call 0191 432 3984, WhatsApp or email. A rough idea is plenty: where, who's going, when, and roughly what you'd like to spend.
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We talk it through
The team reads every request and gets back to you, usually the same day, the way you asked us to. If anything's unclear, we ask.
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Your quote, to choose from
Within a day or two you'll have a private quote to look through: everything that's included, the hotels to choose between with the price for each, and your trip day by day. Nothing is booked until you say yes. See an example
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Booked, and protected
Say yes and we book it all as one ABTA and ATOL protected package, at one total price. There's no fee: we're paid by the suppliers we book with.
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Everything in My Travel
Your trip, your documents and a direct line to the team, together on your phone. See what's in it
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While you're away
Call or message the team and we sort it: rebooking flights, talking to the hotel, whatever it takes to keep the trip on track.
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Welcome home
Share your photos with us in My Travel, and tell us how it went.
Your quote, made for you.
No PDFs to pick through. Your quote is a private page, on your computer or your phone, and nothing is booked or paid until you've spoken to us.
What's in it. Choose one to see it in the example.
Your holiday quote for Sarah
Your Crete holiday
12/05/20277 nights2 adults# Example
Hello Sarah, here are some ideas for your week in Crete in May. You said you'd like to be close to the sea with good food on the doorstep, so I've chosen three hotels that fit the bill, from all inclusive to something a little more special. Take a look through, and let me know what you think.
What's included
- Flight: Newcastle to Heraklion, with a checked bag and hand luggage
- Transfer: Heraklion Airport to your hotel
- 7 nights at your choice of hotel
- Transfer: your hotel to Heraklion Airport
- Flight: Heraklion to Newcastle
- ATOL protection on flight-inclusive holidays
- Your own travel specialist from booking to home
Departure on 12/05/2027
Daios Cove
Total price
£4,380.00
£2,190.00 per person
Half board
- FlightsReturn from Newcastle
- AccommodationA choice of 3 hotels, 7 nights
- BoardAll inclusive or half board
- TransfersReturn airport transfers
- Holiday length7 nights, 8 days
- Travellers2 adults
Not included
- Travel insurance
- Spending money, and meals not mentioned
- Local tourist tax, paid at the hotel
Experiences
KnossosThe great Minoan palace near Heraklion, around 3,500 years old, with painted columns and the legend of the labyrinth.
Balos lagoonShallow turquoise water and white sand at the far north-west tip of the island, reached by boat from Kissamos or a rough track.
Old ChaniaA Venetian harbour with a lighthouse, narrow lanes of shops and tavernas, and the mountains behind.
Walk the Samaria GorgeAround 16 kilometres down one of Europe's longest gorges to the Libyan Sea, then a boat back. Open from late spring to autumn.
Take a boat to SpinalongaA Venetian island fortress off Plaka, later a leper colony, with a moving story and lovely views of the Gulf of Mirabello.
See the Heraklion museumThe Archaeological Museum holds the finest Minoan treasures, including the frescoes from Knossos.
Your itinerary
- Day 1 12/05/2027 Newcastle to HeraklionDeparts Wed 12 May 2027 · checked bag and hand luggage
- Day 1 12/05/2027Transfer to your hotelFrom Heraklion Airport
- Day 1 12/05/2027Your stay: a choice of 3 hotelsIberostar Selection Creta Marine, Daios Cove or Phāea Blue, each shown in full with photos, a map and what's nearby
- Day 8 19/05/2027 Heraklion to NewcastleAfter your transfer back to the airport
Destination info
A harbour town on the Gulf of Mirabello, built around a small lake that opens to the sea.
Ask a questionCrete is big enough to feel like a country of its own.
Ask a questionYour hotel choices
On the north coast between Rethymno and Heraklion, with small coves right in front of the hotel and plenty for children.
Built into the hillside around its own sandy bay, about ten minutes south of Agios Nikolaos, with calm, sheltered water.
Terraced down the slope at Plaka, looking straight across the water to Spinalonga, with private pools and a fine spa.
Where to eat and drink in Crete
In your quote these are real places near your hotel, with ratings and photos from Google Maps.
Quote feedback
If you'd like to go ahead with this quote or change it, choose an option below and add any notes. Nothing is booked or paid until you've spoken.
Important information
Booking conditions, passport and visa advice and anything else that applies to your trip, set out in full.
What our clients say
Holidays our clients have loved
★★★★★ 5.0 from 68 Google reviews
Bethany organised an amazing trip to Thailand and Dubai. The hotels she recommended were perfect and the whole trip was so well organised we could just relax and enjoy it.
DeniseThis is only an example. Your own quote comes from the team, with your options and real prices.
An example laid out like our real quotes: the client, dates and places to eat are made up, the hotels are three of ours in Crete (hotel photos from Google), and the prices are only an illustration. Photos by Joshua Kettle, Qingqing Cai, Dimitris Kiriakakis, Martti Salmi, Evangelos Mpikakis, Emanuel Antonov, Tadeusz Zachwieja, Nadine Marfurt, George Platakis, Bora, Shai Pal, Margo Evardson, Bishesh Shrestha and Marc René Geiser on Unsplash. Map © OpenStreetMap contributors.
Ask your quote anything.
Every quote has its own assistant, the Itinerary Wizard. Ask it about the weather, what to pack, what's nearby or how to get around, at any hour, and it answers from your trip.
Or tell it what you'd like changed: a few nights somewhere else, a different room, another airport, more excursions. It puts it all together for your travel specialist, who updates your quote.
Prefer to listen? Press Listen and your quote is read out to you.
Itinerary Wizard
Ask anything about your trip, or tell us what you'd like changed
Example answers for the Crete example above. In your quote, the Wizard answers from your own trip.
Your trip, in your pocket.
Every client gets My Travel: the trip, the documents and the team, together on your phone. Sign in with the email address you booked with and we send you a code. No password to remember.
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Your next trip, counting down
Open it and your next trip is right there, with the days to go and anything we still need from you.
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Your details, once
Passport details, any dietary needs or assistance, and an emergency contact: about two minutes, stored securely, and your flights beneath.
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Every document, nothing to print
Your ATOL certificate, confirmation, hotel and transfer vouchers, boarding passes and receipts, all to hand.
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A message away
Questions, changes, seats: message the team from the app and the reply comes back to you there.
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Every trip in one place
Each trip you've booked with us, with its own countdown.
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Welcome home
Share your holiday photos with us. Only if you tick the box do we share any on social media, and never your name.
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How was your trip?
A quick review helps other travellers, and means a lot to the team.
Already booked with us?
Open My Travel and sign in with the email address you booked with.
travelcrm.nexulabs.co.uk/my
Keep it on your phone
Add My Travel to your home screen and it opens like an app, with its own icon.
iPhone and iPad
- Open My Travel in Safari.
- Tap the Share button (the square with an arrow).
- Choose Add to Home Screen, then Add.
Android
- Open My Travel in Chrome.
- Tap the menu (the three dots, top right).
- Choose Install app or Add to Home screen, then confirm.
What people ask us.
The rest are in the FAQs, from insurance to health advice. Or ask the team: a real person will reply.
What do you actually do?
Everything from the first idea to the last transfer home: itinerary planning, flights, hotels, cruises, excursions and extras, with support throughout your trip.
Is there a fee?
No. We're paid by commission from the suppliers we book with, so there's no extra cost to you. For very complex itineraries we may ask for a small planning deposit, which comes off the price of the booking.
Can I have a cost breakdown?
Your holiday is booked as an ABTA and ATOL protected package with one total price that covers everything, so the components aren't priced separately. Quotes are only valid when issued because availability changes constantly.
When should I book?
Early, especially for popular destinations and school holidays. It secures the availability you want and often a better rate.
What if I need to cancel?
Contact the team straight away. We'll handle the cancellation and help with the documents you need for an insurance claim.
Where can I see my itinerary?
Online, in My Bookings (in the menu and at the foot of every page), which opens your trip in My Travel.